Successful Transitions to Accelerated Relationships – A Journey in CRM
by Sandee Nielander and Rob Poole :

How do you know you have positive and profitable working relationships with your customers? Are you aware of what is involved to gain cooperation from your customers to see your products or services or to insure availability to consumers?

Our book, “Successful Transitions to Accelerated Relationships” will provide you with the knowledge you need to make the right decisions in building business and in bridging gaps between you and your customers. A journey in CRM (customer relationship management) will give you the necessary knowledge and tools to make your business the best it can be.

Whether you’re starting to implement a CRM program or are ready to embark on a project of this size, this book is a necessity! Take the journey but before you do, please read this book.

Go to and order your copy today.

Other products:

We offer and recommend ordering recognition products for your staff through our supplier Baudville, Inc. You can access their site at Let us know how we can help you manage your recognition program! Don’t have one? You need one! Paychecks aren’t the only employee motivators!

Recommended books: The Energy Bus by Jon Gordon.

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White Papers:

Experiential Learning Whitepaper
Return on Investment Whitepaper


Coaching with a Purpose
I Quit but Forgot to Tell You


Helpful recognition Whitepapers


Accidental Manager Training Program
MOSAIC (Mastering Organizational Silo-Breaking Activities through Integrated Collaboration)
ASAP (Advanced Solutions to Accelerate People, Performance & Profits)
Open Doors Program
Attitude is Everything
Bridging Gaps Between You & Your Customers (coming soon)
Creating the Service Advantage (coming soon)

Tales That Teach – Programs below utilize short-read books to support learning:

Energizing Employees for Peak Performance
What Are You Tolerating?
Fair Games=Rich Teams
Raising the Bar In Customer Service
Managing Change


Email Sandee at snielander@eecoaching for  a schedule.


New WEBINARS are developed weekly.  Call for more information: 336-471-5212 or 502-767-0637


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